In his book, It’s Your Ship, Captain Abrashoff (2012) took over command of a ship and found through exit interviews that 80% of the sailors were leaving as soon as their time was up. Based on his review of the exit interviews, the reasons the sailors on his ship were not reenlisting included the following:
His philosophy of leadership changed to listening, actually “aggressive listening” is what he calls it, and asking the sailors “is there a better way of doing this?” In essence, these were stay interviews and they resulted in change.
Description and Objectives of Stay Interviews
Many organizations invest in stay interviews because the cost to hire new staff can be in the $1000’s for advertising, recruiter costs, and time to interview — and this does not include the loss of revenue that comes from having an open position. According to a Gallup (2015), one in two employees have left their job to get away from their manager. Also, 46% of U.S. employers report difficulty in filling positions. For this reason, many employers shift their focus to retaining the employees they already have.
Workplace professionals conduct stay interviews to help managers understand why employees stay and what might cause them to leave. Managers ask standard, structured questions in a casual and conversational manner. Most stay interviews take less than half an hour.
Consider an example from my own employment. I supervise a virtual assistant who is responsible for taking care of people registering for my online seminars, updating the website, setting up my constant contact emails, and a few other details. When I asked her “why she would like to stay working with me?” I learned what was working and what I could improve upon to make her job more productive or fulfilling. We now check in more often and at least once each year I have a stay interview with her.
Benefits Beyond Retention
In addition to advancing employee retention, stay interviews have other benefits. Companies that conduct “stay interviews” indicate to existing and new hires that their organization has a supportive company culture. Stay interviews also develop trust, respect, and understanding, while also conveying a message that encourages engagement. This regular and open communication then often results in retention and/or advancement of the employee. Interviews are about finding the best candidate and also for the candidate to find the best fit. Stay interviews permit hiring managers to look for other roles within the organization that align with the employees’ values.
Questions to Ask During Stay Interviews
The Society of Human Resource Management (2019) identified the following questions, which managers might ask during stay interviews:
Positioning for the Future
In conclusion, stay interviews permit employers to communicate clearly the value employees bring to the company and, in return, invite employees to share with the supervisor what motivates them, what engages them, and what might be done to engage them even more. When we help our clients articulate this value, it positions them for future opportunities within that company. And, if you are in a supervisory position like me, you may want to take 20 to 30 minutes and ask your employees a few of these questions. Most likely you might learn something about retaining staff.
Abrashoff, D. M. (2012). It's Your ship: Management techniques from the best damn ship in the navy (10th Ed.). New York, NY: Grand Central Publishing.
Gallup Research. (2015). State of the American manager: Analytics and advice for leaders. Retrieved from https://www.gallup.com/services/182216/state-american-manager-report.aspx
Society for Human Resource Management. (2019). How to conduct stay interviews: Core features and advantages. Retrieved from https://www.shrm.org/resourcesandtools/tools-and-samples/hr-forms/pages/stayinterviewquestions.aspx
Jim Peacock is the Principal of Peak-Careers Consulting offering professional development for career practitioners / coaches through workshops and online discussion-based seminars. He is a LinkedIn strategist, career coaching, and blogger. For over 11 years he was Director of the Advising & Career Center at a community college, over a decade as a high school counselor, and since February 2012 has been full time with Peak-Careers. He is a Certified Career Services Provider (CCSP) and Global Career Development Facilitator (GCDF). A two-time President of Maine Career Development Association, in 2007 he received the Outstanding Career Practitioner Award from National Career Development Association. He is member of the NCDA Training & Education Council. He also wishes to thank Lydia Sy, Managing Director for Central Maine Manpower, for her insight and resources as he prepared this article. He can be reached at https://peak-careers.com
Jim Peacock on Saturday 03/02/2019 at 11:26 AM
Thank you Maggie. This is a great concept and as noted, I use it with my V.A. to make sure I am listening to her needs.
Jane Finkle on Sunday 03/03/2019 at 01:42 PM
Very good article!
Paul Timmins on Monday 03/04/2019 at 10:57 PM
Thanks for sharing, Jim. I love the questions on the SHRM list -- very appropriate and thought-provoking.
Joe Smith on Tuesday 03/05/2019 at 10:45 AM
Great article Jim. Thanks for your insights.
Jim Peacock on Tuesday 03/05/2019 at 11:28 AM
Thank you Jane, Paul, and Joe. So glad you found value in it.
Leigh Mundhenk, PhD on Friday 03/08/2019 at 03:07 PM
Jim, this is a terrific article! Very timely in a workplace that needs good strategies for retaining good employees.
Melanie Reinersman on Wednesday 05/19/2021 at 10:23 AM
Thank you Jim for providing all these excellent details and examples!
Jim Peacock on Wednesday 05/19/2021 at 03:44 PM
@Melanie, thank you for the opportunity to share my thoughts here on Career Convergence.
Maggie McCormick on Friday 03/01/2019 at 06:03 PM
Excellent article, Jim! I agree 100%!